1. Information We Collect
HouseScopes ("we," "our," or "us") collects information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Information You Provide
- Account Information: Name, email address, phone number, and password
- Property Information: Property addresses, listing details, and open house session data
- Lead Information: Visitor contact information collected during open house events
- Payment Information: Billing details for premium subscriptions (processed securely through third-party providers)
Information We Collect Automatically
- Usage Data: How you interact with our platform, features used, and session duration
- Device Information: IP address, browser type, operating system, and device identifiers
- Location Data: Approximate location based on IP address for address validation services
2. How We Use Your Information
We use the information we collect to:
- • Provide, maintain, and improve our services
- • Process transactions and send related information
- • Send technical notices, updates, and support messages
- • Respond to your comments and questions
- • Validate property addresses and enhance data accuracy
- • Comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: With trusted third-party vendors who assist in operating our platform
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about the categories and specific pieces of personal information we collect
- Right to Delete: Request deletion of your personal information, subject to certain exceptions
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
- Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights
To exercise these rights, please contact us at privacy@housescopes.com or use the contact information below.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Lead information collected during open houses is retained according to your account settings and applicable real estate regulations.
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@housescopes.com
- Address: HouseScopes, Inc., [Address], California
- Phone: [Phone Number]